Grandpa asked Martin not to fire anyone simply to satisfy his anger. Instead, he suggested organizing customer service training so employees would learn to treat everyone equally, regardless of appearance or financial status. Martin immediately agreed. The woman who had laughed earlier approached Grandpa and apologized for her cruel remark.
He accepted her apology without making her feel worse. However, Kayla remained silent. She had watched everything unfold and was beginning to understand how deeply her behavior had embarrassed her. Finally, she stepped forward, looked Grandpa in the eyes, and began speaking.
