Kayla apologized sincerely, admitting that she had judged Grandpa based on his appearance instead of following proper procedures. She confessed that she had made assumptions and treated him unfairly. Grandpa listened quietly before responding, “Everyone makes mistakes. What matters is whether you learn from them.”
Martin explained that the incident would receive a formal review and that additional training would be required. Grandpa finally received his $2,400. As we headed toward the exit, Martin hurried after us carrying an envelope. He explained that the bank had something important it wanted Grandpa to consider.
