The roofer opened the door and immediately noticed the motorcycles stretching down the street. His expression changed when he saw Bertram standing calmly before him. Bertram didn’t raise his voice or make threats. He simply explained that an eighty-six-year-old widower had paid $17,400 for a roof six weeks earlier, yet his property remained covered in unfinished materials. He explained that winter was approaching and the elderly man had been left waiting.
Then Bertram asked one question: “How are you going to make this right?” The roofer looked toward the street, remained silent for several seconds, and finally reached for his phone.
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